Customer Service

Thank you for visiting askacollection.com.

We are happy to assist you in anyway possible. If you would like to contact our customer service, please email us at Customerservice@Askacollection.com . Our regular customer service hours are Monday – Friday 10am to 6pm PST.

Returns

ASKA wants you to love your purchase. However, if something is not right, please let us know and we will do everything that we can to help.

Return Policy

We will gladly accept returns on all items that have not been worn, altered or washed and have all original tags attached. All sale items are final sale and may not be returned or exchanged. All returns must be made within 14 days from date of receipt and must be accompanied by the Return Authorization Slip – see below for details. Return packages must be postmarked no later than 7 days from the receipt via email of your Return Authorization Slip. In the interest of quality, we can only accept shoes for return that are clean and unworn. If you return any items bearing any signs of wear, we will send it back to you at your cost. We ask that you try the shoes on for fit and size on clean, carpeted surfaces only until you are sure that you will be keeping them. We consider our box to be an important part of the entire product. For this reason, footwear returns must include the original shoe box in its original condition and without postal labels. Please wrap your return in protective packaging for shipment. Returning footwear with damaged boxes or without the original shoe box may result in a fee.

Returns Procedure

STEP 1: Please request authorization to make a return within 14 days of receiving your order by emailing shop@askacollection.com. Please include in the email your name, the style and size purchased and the reason for the return. A Return Authorization Slip must be obtained before returning any items. No refunds or web credits will be given on items returned without a Return Authorization Number. A prepaid Fedex return label will also be emailed to you along with your Return Authorization slip.

STEP 2: Ship return items to address on Return Authorization Slip using the Fedex prepaid label sent to you. Please drop the box off at any Fedex authorized pick up center. Returns must be postmarked within 7 days of receipt of your return authorization email.

STEP 3: You will be charged a $10 return processing fee. (International return will result in a higher processing fee. Please email shop@askacollection.com for more details) We kindly ask that you allow 10 days for returns to be processed. Process time may be longer during peak seasons. Your refund will be credited to the original purchaser’s credit card. Please note original shipping costs are non-refundable.

Exchange Policy

ASKA Collection is happy to accept items for exchange subject to terms and conditions above and stock availability. To request an exchange simply follow the return procedure and make a note in our notes fields for the item you wish to exchange for. You may always request store credit in lieu of a refund on your credit card to put toward a future purchase. Exchange shipping is free.

Copyright

All content on our Website, including but not limited to images, product descriptions, drawings, figures, logos, menus, webpages, graphics, colors, fonts, schemes, layouts, processes, functions, and software (collectively “Content) is the property of ASKA Collection, and is protected by domestic and international copyright, and other intellectual property laws. Publication, reproduction, distribution, or modification of our Content, in whole or in part, is forbidden without the express written consent of ASKA Collection.

Privacy Policy

This Privacy Policy Notice describes the types of information we gather from individuals visiting our website, askacollection.com (“Website”), and how we use that information. By accessing our Website, you agree to be bound by this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use our Website. Every time you visit our Website, your visit will be subject to the then-current version of this Privacy Policy. When you visit our Website, you should check the date of the Privacy Policy Notice (which appears above) and review any changes that have been made since your last visit to our Website.

Information We Collect and Track

A. Information You Give Us: We receive and store information you enter on our Website or give to us in any other way. For example, when you buy a product through our Website, you would necessarily provide us with your name, address, phone number, e-mail address, and credit card information. Also, you may provide us with information when you communicate with us by e-mail, telephone, or otherwise. We may keep records of your purchases, and the types of products that appeal to you. We may use your information to help us improve our Website, to better tailor our product offerings to our customers, and to improve the content on our Website. You may choose not to provide certain information, but without that information some of our Website’s features may not be available to you.

B. Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies,” which is electronic data stored on a user’s computer, containing information about the user. We may use a “persistent” cookie to store your login ID, making login easier, but this feature can be removed by adjusting your internet browser settings or preferences. Because cookies are necessary for some of our Website’s features, we suggest that you leave them turned on. In fact, if you block or reject our cookies, you won’t be able to complete a purchase transaction from our Website.

Specific automatic information we may collect when you access our Website includes information such as your Internet Protocol (IP) address, login, password, computer and connection information, internet browser type, operating system and platform. We may also collect the full URL (Uniform Resource Locator) clickstream including how you came to our Website, what you viewed, how long you stayed, and when you left, including the date and time. Finally, we may use software tools to help us analyze session information including response times, page interaction information (e.g., clicks, mouse-overs, and scrolling), and download errors.

Please note that the examples above are intended to provide a general overview of the types of automatic information available to us when you visit our Website, rather than an exhaustive list of technical information.

C. E-mail Communications: We generally communicate with our customers by e-mail. We may also communicate promotions and specials by e-mail. If you do not want to receive e-mail from us, you may unsubscribe by clicking the unsubscribe link at the bottom of any askacollection.com e-mail.

How We Use Your Information

We value our customers, and we will not share any personally identifiable customer information, except where necessary for us to complete certain transactions. For example, we may use a third-party to host and operate our Website, process credit card payments, fulfill orders, or deliver packages. While those third-parties may have access to certain personal information in order to perform their functions, they are not allowed to use it for any other purposes. We regularly verify that those third-parties comply with our instructions, and that they provide sufficient guarantees with respect to their compliance with applicable laws and regulations.

We may, however, release personal information when required by law (e.g., a subpoena, or court order), or in order to enforce our Terms and Conditions, which includes fraud protection and risk reduction. If we materially change our policies, we will inform you of those changes, and give you an opportunity to opt out.

Links to Other Web Sites

Our Website might include links to other websites. While we do not provide any personally identifiable customer information to these third-party websites, we cannot be responsible for the privacy practices of those websites, and we caution you to be aware of the privacy practices of all websites. Our Privacy Policy and other policies do not apply to any other website.

Terms of Use, Notices, Revisions

Whenever you visit our Website, your visit, and any dispute over our privacy policies is governed by this notice and our Terms and Conditions, which includes certain limitations on damages, disputes, and choices of law. Since we continuously strive to improve our business and your shopping experiences, we may change this Privacy Policy Notice and our Terms and Conditions. Users of our Website will be notified of any changes to this privacy policy on our homepage. Unless stated otherwise, our current Privacy Policy Notice applies to all information about your account. You should regularly access this section of our Website in order to review the most recent version of our Privacy Policy Notice.

Contacting the Site

Thank you for visiting our Website. If you wish to receive further information regarding our privacy practices, please send an e-mail to shop@askacollection.com.