Thank you for visiting askacollection.com.
We are happy to assist you in anyway possible. If you would like to contact our customer service, please call us at 212.431.3190 or email us at firstname.lastname@example.org. Our regular customer service hours are Monday – Friday 10am to 6pm PST.
ASKA wants you to love your purchase. However, if something is not right, please let us know and we will do everything that we can to help.
We will gladly accept returns on all items that have not been worn, altered or washed and have all original tags attached. All sale items are final sale and may not be returned or exchanged. All returns must be made within 14 days from date of receipt and must be accompanied by the Return Authorization Slip – see below for details. Return packages must be postmarked no later than 7 days from the receipt via email of your Return Authorization Slip. In the interest of quality, we can only accept shoes for return that are clean and unworn. If you return any items bearing any signs of wear, we will send it back to you at your cost. We ask that you try the shoes on for fit and size on clean, carpeted surfaces only until you are sure that you will be keeping them. We consider our box to be an important part of the entire product. For this reason, footwear returns must include the original shoe box in its original condition and without postal labels. Please wrap your return in protective packaging for shipment. Returning footwear with damaged boxes or without the original shoe box may result in a fee.
STEP 1: Please request authorization to make a return within 14 days of receiving your order by emailing email@example.com. Please include in the email your name, the style and size purchased and the reason for the return. A Return Authorization Slip must be obtained before returning any items. No refunds or web credits will be given on items returned without a Return Authorization Number. A prepaid Fedex return label will also be emailed to you along with your Return Authorization slip.
STEP 2: Ship return items to address on Return Authorization Slip using the Fedex prepaid label sent to you. Please drop the box off at any Fedex authorized pick up center. Returns must be postmarked within 7 days of receipt of your return authorization email.
STEP 3: You will be charged a $10 return processing fee. (International return will result in a higher processing fee. Please email firstname.lastname@example.org for more details) We kindly ask that you allow 10 days for returns to be processed. Process time may be longer during peak seasons. Your refund will be credited to the original purchaser’s credit card. Please note original shipping costs are non-refundable.
ASKA Collection is happy to accept items for exchange subject to terms and conditions above and stock availability. To request an exchange simply follow the return procedure and make a note in our notes fields for the item you wish to exchange for. You may always request store credit in lieu of a refund on your credit card to put toward a future purchase. Exchange shipping is free.
All content on our Website, including but not limited to images, product descriptions, drawings, figures, logos, menus, webpages, graphics, colors, fonts, schemes, layouts, processes, functions, and software (collectively “Content) is the property of ASKA Collection, and is protected by domestic and international copyright, and other intellectual property laws. Publication, reproduction, distribution, or modification of our Content, in whole or in part, is forbidden without the express written consent of ASKA Collection.
A. Information You Give Us: We receive and store information you enter on our Website or give to us in any other way. For example, when you buy a product through our Website, you would necessarily provide us with your name, address, phone number, e-mail address, and credit card information. Also, you may provide us with information when you communicate with us by e-mail, telephone, or otherwise. We may keep records of your purchases, and the types of products that appeal to you. We may use your information to help us improve our Website, to better tailor our product offerings to our customers, and to improve the content on our Website. You may choose not to provide certain information, but without that information some of our Website’s features may not be available to you.
Specific automatic information we may collect when you access our Website includes information such as your Internet Protocol (IP) address, login, password, computer and connection information, internet browser type, operating system and platform. We may also collect the full URL (Uniform Resource Locator) clickstream including how you came to our Website, what you viewed, how long you stayed, and when you left, including the date and time. Finally, we may use software tools to help us analyze session information including response times, page interaction information (e.g., clicks, mouse-overs, and scrolling), and download errors.
Please note that the examples above are intended to provide a general overview of the types of automatic information available to us when you visit our Website, rather than an exhaustive list of technical information.
C. E-mail Communications: We generally communicate with our customers by e-mail. We may also communicate promotions and specials by e-mail. If you do not want to receive e-mail from us, you may unsubscribe by clicking the unsubscribe link at the bottom of any askacollection.com e-mail.
We value our customers, and we will not share any personally identifiable customer information, except where necessary for us to complete certain transactions. For example, we may use a third-party to host and operate our Website, process credit card payments, fulfill orders, or deliver packages. While those third-parties may have access to certain personal information in order to perform their functions, they are not allowed to use it for any other purposes. We regularly verify that those third-parties comply with our instructions, and that they provide sufficient guarantees with respect to their compliance with applicable laws and regulations.
We may, however, release personal information when required by law (e.g., a subpoena, or court order), or in order to enforce our Terms and Conditions, which includes fraud protection and risk reduction. If we materially change our policies, we will inform you of those changes, and give you an opportunity to opt out.
Thank you for visiting our Website. If you wish to receive further information regarding our privacy practices, please send an e-mail to email@example.com.